Shipping Policy

Thank you for shopping with The Rockstar Dog Mom. We are committed to getting your order to you as quickly and safely as possible.

Order Processing

  • Orders are processed within 2–5 business days (Monday through Friday, excluding holidays).
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • During product launches, promotions, holidays, or periods of high order volume, processing times may be longer.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, order size, and selected shipping method.

Any free shipping promotions will be clearly displayed on our website when available.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed, not when it is placed.

United States

  • Standard Shipping: 3–7 business days
  • Expedited Shipping (if available): 1–3 business days

International

  • Delivery times vary by destination and carrier.
  • Most international orders arrive within 7–21 business days.

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, or other circumstances beyond our control.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, or other fees required by their country. These charges are not included in the purchase price or shipping cost.

Customs processing times vary by country and may delay delivery.

Tracking Your Order

Once your package ships, you'll receive an email with tracking information.

Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If you notice an error, contact us as soon as possible. While we'll do our best to update your address before shipment, we cannot guarantee changes once an order has entered processing.

If an order is returned due to an incorrect or incomplete address, the customer is responsible for any additional shipping charges required to resend the package.

Lost, Stolen, or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery is the carrier's responsibility.

If your package is:

  • Delayed in transit
  • Marked as delivered but cannot be located
  • Lost during shipment

Please contact the shipping carrier first using your tracking number. If you still need assistance, feel free to contact our support team and we'll do our best to help.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the shipping packaging

Multiple Shipments

Some orders may arrive in multiple packages depending on product availability or fulfillment location. If this happens, you'll receive separate tracking information for each shipment.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page or by using the contact information provided on our website.