Returns & Refunds Policy

At The Rockstar Dog Mom, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be unused, unworn, and in their original condition.
  • Have all original tags attached (if applicable).
  • Be returned in the original packaging whenever possible.
  • Include proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Items marked as non-returnable on the product page
  • Products showing signs of wear, washing, or misuse

How to Start a Return

To request a return:

  1. Contact our customer support through our Contact Us page.
  2. Include your:
    • Order number
    • Item(s) you wish to return
    • Reason for the return
  3. Our team will provide return instructions.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Unless the item arrived damaged, defective, or we shipped the wrong product:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are generally not refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or if we shipped the wrong item.

If you need an exchange, please contact our customer support with your order number and photos (if applicable).

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief description of the issue

We'll work with you to provide a replacement, exchange, or refund when appropriate.

Order Cancellations

Orders are processed quickly to ensure fast shipping.

If you need to cancel or modify your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may be unable to cancel it.

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account or payment method.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. Contact your bank.

If you've completed these steps and still haven't received your refund, please reach out to our support team.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us through our Contact Us page, and we'll be happy to assist you.